Often, a customer will be drawn to one of our ring designs, but would prefer
the diamond to be larger, or perhaps would like to substitute a different type
of stone for the diamond. We are able to accommodate these wishes, and
many other types of modifications to the designs shown on our website. For example, the #1023 with a 3/4 Carat diamond was prepared for one of our customers and is pictured here.
Here's how the process works:
1. Choose one of our standard website items which you wish to have modified.
2. Call or email us with your request. Give us the item number from our
website, for instance, #1023 set, and tell us what you wish to have modified.
If you want a larger diamond for the engagement ring, then tell us what size you
wish--you can request pricing for several sizes, such as 1/3, 1/2, and 3/4
carat. If you know the quality of the diamond you want, please
specify (that is: color, clarity, cut), or ask us to help you with that
decision. Keep in mind that diamond quality can have a huge effect on the
cost of the diamond, easily two or three times cost difference between lower and
higher quality stones of the same size. Our larger diamonds will always
include a grading certificate from a reputable diamond grading laboratory so
that you can be assured that you are actually provided the diamond quality that
you paid for. (Don't ever buy a diamond larger than 1/4 carat on the
internet without a certification report from a reputable lab!)
3. A day or two later, we will provide you with a quotation for the
modification. This will include all costs for the modification, but not
costs for ring sizing (added ring sizing costs are shown in our standard web
pricing and vary depending on the finger size selected). Modification cost
will be expressed as a price to be added to the normal website ring or set.
4. If you decide to order, you will need to place the order over the
telephone during our normal business hours of 8am to 5pm Central Time, Monday
through Friday. Custom orders will usually take an extra two weeks for
crafting, and sometimes longer if a component is out of stock, so make sure you
place your order well in advance of when you need the rings. A signature
will be required upon delivery. As per our return policy, customized items
cannot be returned for credit, but remember that our standard 2-year workmanship
warranty covers all jewelry that we sell, including items we customize.
William C. (Bill) Long