Customer Service Policies

Our Free USA Shipping Policy
ViridianGold.com includes free, trackable, USPS First Class insured shipping from Austin, TX for all USA-bound jewelry orders, providing 1-4 business-day transit time to destinations in the lower-48 United States--a delivery signature will be required for higher-value orders.  Priority Mail transit times are shown on the map below, First Class transit times are similar. Please note that First Class and Priority USPS do not guarantee delivery times. For full tracking and faster service, you may upgrade to other services shown below.  All shipping methods will require a delivery signature for high-value orders.  Non-jewelry items (over 1 lb.) and orders shipped to Hawaii and Alaska may be subject to additional shipping charges, and/or may be drop-shipped from our supplier.  Please note that transit times are measured from date of shipment from our facility; non-custom orders placed during business hours before 4:00 PM Central Time typically ship in 1 to 3 business days. FedEx Air and FedEx Ground deliver on Monday through Friday, and FedEx Home delivers Tuesday through Saturday.  FedEx Home is used for delivery to residential addresses, FedEx Ground is used for commercial addresses.  USPS mail classes are delivered Monday through Saturday. For International Orders, see information below.

Priority Mail Transit Time Map

Canadian and International Orders
Orders to destinations outside the United States are not eligible for free shipping and will be shipped via trackable United States Postal Service (USPS) International Priority or Express mail, as specified during the checkout process.  USPS does not charge customs broker fees, but upon passing through customs in the destination country, the package will be transferred to a domestic carrier over which we do not have control. Therefore, the recipient will be responsible for any other duties, fees or taxes imposed by the destination country or domestic carrier. International shipping times shown on the table are not guaranteed times--actual transit time varies by country and locale within country. 

Notice Regarding Alternate Shipping Address
To prevent credit card fraud, if an order is shipped to an address other than the credit card billing address, we may require an authorized signature from the credit card holder.  Please call your credit card company to register the recipient as an authorized shipping address prior to completing your order, or fill out our credit card authorization form
.  

Order Fulfillment
The minimum order amount at ViridianGold.com is $40.00.  Orders placed during business hours before 4:00 PM Central Time typically ship in one or two business days--exceptions include sized rings, custom items and engraved items, which can increase processing by up to five business days.  A gift card with your personal message will be included with your gift upon request.  All ViridianGold.com jewelry is presented in a luxurious fabric pouch or a quality hinged gift box and packaged for shipment in a secure manner.

Product Photography
We at ViridianGold.com strive to provide accurate photographic renditions of our products.  Some photographs are provided by our suppliers, and some are produced in our own laboratory.  Most photographs are enlarged in order to allow you to see the detail and quality of the item, but actual item dimensions are always given in the product descriptions.  Please note that color rendition will vary depending upon the settings and type of your computer monitor--in addition, all jewelry will vary in color depending upon the lighting (whether sunlight or artificial light) as well as the skin color and clothing colors of the wearer.  All photographs on this website are the property of, and copyrighted by, the ViridianGold.com Jewelry Store and may not be reproduced without our written consent.

Store Hours
Our phones are answered, and telephone orders processed, during open store business hours, which are 9AM-5PM Monday through Thursday (plus Friday during Christmas season), Central Time excluding holidays.  Of course, our website is available for browsing and ordering anytime, day or night.

Sales Tax
Sales tax of 8-1/4% is charged to orders shipped to a Texas address, no sales tax is charged for destinations outside Texas.

Ordering and Payments
You may pay for your order in $US with PayPal, MasterCard and Visa credit or debit cards, and with Discover and American Express credit cards through our secure shopping cart.  You may also place your order via telephone (during business hours) using your credit card or PayPal account.  If there is a problem with authorization of your card, we will attempt to reach you by telephone. Your payment information is safe, too: see Is my personal information secure? on our FAQ page.

Checks:  We will also accept payment by certified US bank check or money order, in US dollars.  You may place the items into your shopping cart, fill in your ZIP code and use the shipping & tax calculator (at the bottom of the shopping cart page) to add the cost of any tax or expedited shipping charges. Then print out the shopping cart page (note that you cannot check out using a check as a payment method).   Write the shipping address, phone number and email address along with the grand total on the print-out, enclose the certified check or money order and mail to our address at the bottom of this page.  Please note that we will return any check that is not a certified bank check or money order.  After your check has cleared our account (usually 2 or 3 business days), your order will be processed.  Orders placed by a commercial establishment, and paid by check, should include a signed purchase order.

The Time Payment or Pre-Pay Purchase Plan
We offer a pre-payment plan, which is similar to a layaway plan, for customers who wish to pay for items on a "time-payment" basis.  After we receive all of your payments, we ship your order.  See the details of our Pre-Pay Purchase Plan.  This is a .PDF document and requires the free Adobe Reader to view and print.  If you have a PayPal account, you may also qualify for the Bill Me Later program.

Refunds and Returns:  30-Day Satisfaction Guarantee
ViridianGold.com guarantees your satisfaction because the products we present in our store are procured from reputable and quality-conscious suppliers.  Unlike some companies, we also personally inspect, package and ship jewelry purchased from our store, greatly reducing the possibility that you will receive a defective item.  We take great pains to present accurate and clear enlarged photographs of our products, so that you can see their quality and make an informed buying decision.  For these reasons, we are confident that upon receipt of your order, you will be pleased with the quality and value of our products.  For our product warranty, see Our Product Warranty, below.  Nevertheless, due to limitations of the online medium, we realize that some of our customers may wish to reserve final judgment of an item until it is received and examined by them personally.  If, therefore, you wish to return an item for any reason, follow these steps:

  1. You must return your item within 30 days of receiving your order, and you must obtain an RMA number from us prior to returning an item.  Call or email us and explain why you wish to return or exchange it, and request us to issue you a Return Merchandise Authorization (RMA) number.  Only items which are unaltered and unmodified, and are preserved in their original packaging, will be accepted for return.  Please note that this stipulation excludes return of clearance-sale items, special order items, rings which have been sized by you or by us (as indicated by "custom" when sizing is ordered), engraved items, worn items, custom-built jewelry, and any customer-damaged or customer-modified items.
  2. Immediately after we assign your RMA number, write it on the return package or this packing list, and mail the item, with original gift box, packing list, and other included accessories, back to us at our customer service address below. Items returned must be adequately packaged and insured (because you are responsible for the item until it reaches our address). Please use USPS First Class or Priority Mail, insured.  A package without a valid RMA will be returned to the sender.
  3. Upon receipt of your returned item, we will inspect it to make sure it is in its original, new condition and that it includes all original packaging and accessories. If so, your credit/debit/PayPal account will be credited the item's original selling price, less a 3% restocking/handling fee. If free shipping was originally used, our actual cost of shipping will also be deducted. If packaging or accessories are missing, or if refurbishing is required to restore it to its original condition, a refurbishing fee will be deducted from the refund amount.
  4. We will contact you via telephone and/or email to inform you of the status of your return. 
  5. We value your patronage, and we really do want you to be a satisfied customer--so please call us first if you have any questions or concerns!  

Order Changes and Cancellations
Prior to shipping a stock-item, we can usually honor a customer's request to cancel their order, or make changes to the shipping method and address.  However, we usually cannot make changes or cancellations to a custom order once the order is placed, because the process of crafting the item begins soon after we receive the order.  Please feel free to contact us if you have a question about a change. Rarely, we may find it necessary to cancel an order because the item has become unavailable--we will always attempt to contact you if we discover that we cannot ship an order within our specified timeframe as shown on the item's page on our website.

Caring for your new diamond rings
Your diamond rings from ViridianGold.com are an investment that will last a lifetime with proper care.  Diamonds are extremely hard, but pure gold is soft--that is why it is combined with other metals when used in jewelry, so the result is that 14K gold is even tougher than platinum, 18K or 22k gold!  Even so, we recommend that you remove your rings when swimming, washing dishes, using tools or handling chemicals.  This is because the diamond mountings, which are made of gold, can be loosened over time and some chemicals can cause the gold to discolor.  If your rings also have black enamel accents, you should especially avoid contact with harsh chemicals and solvents, or soaps with abrasives (like Lava Soap®).  After wearing your rings for 6 months or a year, we recommend that you take them to a jeweler for cleaning and to have the stones checked for tightness--this will ensure that your diamonds will not become so loose that they fall out of their settings.  Black enamel on some rings will normally wear off over time, because of the natural resilience of the gold underneath--a jeweler can refresh these accents when he cleans the ring.

Our 2-Year Product Warranty
Any item you purchase from Viridian Gold is warranted to be free from manufacturing defects for two (2) full years from the date of purchase. We may, at our discretion, repair or replace the item. This warranty does not cover normal wear and tear, gemstones or pearls that are lost from settings, abuse, or modification by someone other than Viridian Gold. Warranty returns must be shipped pre-paid, insured, and accompanied by an RMA number as described above under Refunds and Returns. If we determine a returned item is defective and covered under our warranty, the item's original price will be refunded without deductions or restocking/handling fee.

Customer Service Address
Address all correspondence and packages to our Shipping and Receiving address below.  Please note that if you are returning an item, you must first request a Return Authorization Code from us.  Do not use the words "Jewelry" or "Gold" in the address to reduce the chances of theft of your package.

Viridian Receiving Dept.
PMB 225
13492 Research Blvd; Ste. 120
Austin, TX 78750

1-800-757-6027

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ViridianGold.com is ranked 4.8 out of 5 stars based on 238 total votes with 143 written reviews