Viridian Gold Customer Service and Policies for US & International Orders

Our Free USA Shipping Policy
Viridian Gold includes free insured shipping for all USA-bound jewelry orders, providing 3-7 business-day transit time to destinations in the lower-48 United States--a delivery signature will be required.  Standard free shipping is by USPS First Class Mail, signature delivery confirmation, which offers limited tracking capability.  For full tracking and faster service, you may upgrade to FedEx Home/Ground (2-4 business-day transit), 2-day FedEx 2-DayŽ air express (2 business-day transit, delivery by 4:30pm to most destinations), FedEx Standard Overnight (next-business-day transit, delivery by 3:00pm to most destinations), FedEx Priority Saturday Delivery (Saturday delivery by 10:30am), or USPS Express Mail Overnight (overnight delivery by 3:00pm, including Saturday, to most destinations).  See rate table below map.  All shipping methods will require a delivery signature for your security.  Non-jewelry items (over 1 lb.) and orders shipped to Hawaii and Alaska may be subject to additional shipping charges, and/or may be drop-shipped from our supplier.  Please note that transit times are measured from date of shipment from our facility; non-custom orders placed during business hours before 4:00 PM Central Time typically ship in 1 or 2 business days. For International Orders, see information below.

FedEx Home Delivery and Ground USA transit times are shown below (USPS free shipping is similar).   FedEx Air and FedEx Ground deliver on Monday through Friday, and FedEx Home delivers Tuesday through Saturday.  FedEx Home is used for delivery to residential addresses, FedEx Ground is used for commercial addresses.  USPS  First Class Mail delivers Monday through Saturday.

Selected carrier & method: (delivery signature always required)		Cost	Transit Time after we ship (business days):
	Standard US-destination shipping (USPS First Class Mail)	Free	2-5 days
	FedEx Ground & Home Delivery	$9	2-4 days, lower 48
	FedEx US 2-Day	$22	2 days
	FedEx US Standard Overnight	$38	1 day
	FedEx US Overnight Saturday	$55	Next day Saturday
	USPS US 1-2 Day Express	$26	1-2 days, including Sat.
International Shipping Options (free shipping not available outside USA)
	USPS International Priority Mail	$22	6-21 days
	USPS International Express Mail	$35	5 days

Canadian and International Orders
Orders to destinations outside the United States are not eligible for free shipping and will be shipped via United States Postal Service (USPS) International Priority or International Express mail, as specified during the checkout process.  USPS does not charge customs broker fees, but the recipient will be responsible for any duties imposed by the destination country. International Priority mail typically takes one to two weeks of transit time, International Express will typically take 3 to 5 days (these are not guaranteed times).  Both methods are traceable, fully insured, and require a delivery signature. 

Notice Regarding Alternate Shipping Address
To prevent credit card fraud, if an order is shipped to an address other than the credit card billing address, we may require an authorized signature from the credit card holder.  Please call your credit card company to register the recipient as an authorized shipping address prior to completing your order, or fill out our credit card authorization form.  

Order Fulfillment
The minimum order amount at Viridian Gold is $50.00.  Orders placed during business hours before 4:00 PM Central Time typically ship in one or two business days--exceptions include sized rings, custom items and engraved items, which can increase processing by up to five business days.  Your payment will not be processed until your order is shipped, except in the case of custom orders pre-authorized by you (such as items to be engraved, rings which must be sized, or items with customer-selected gemstones).  A gift card with your personal message will be included with your gift upon request.  All Viridian Gold jewelry is presented in a luxurious fabric pouch or a quality hinged gift box and packaged for shipment in a secure manner.

Product Photography
We at Viridian Gold strive to provide accurate photographic renditions of our products.  Some photographs are provided by our suppliers, and some are produced in our own laboratory.  Most photographs are enlarged in order to allow you to see the detail and quality of the item, but actual item dimensions are always given in the product descriptions.  Please note that color rendition will vary depending upon the settings and type of your computer monitor--in addition, all jewelry will vary in color depending upon the lighting (whether sunlight or artificial light) as well as the skin color and clothing colors of the wearer.  All photographs on this website are the property of, and copyrighted by, the Viridian Gold Jewelry Store and may not be reproduced without our written consent.

Store Hours
Our phones are answered, and telephone orders processed, during open store business hours, which are 9AM-5PM Monday through Friday, Central Time excluding holidays.  Of course, our website is available for browsing and ordering anytime, day or night.

Sales Tax
Sales tax of 8-1/4% is charged to orders shipped to a Texas address, no sales tax is charged for other destinations.

Ordering and Payments
You may pay for your order in $US with PayPal, MasterCard and Visa credit or debit cards, and with Discover and American Express credit cards through our secure shopping cart.  You may also place your order via telephone (during business hours) using your credit card or PayPal account.  If there is a problem with authorization of your card, we will attempt to reach you by telephone.

Checks:  We will also accept payment by certified US bank check or money order, in US dollars.  You may place the items into your shopping cart, fill in your ZIP code and use the shipping & tax calculator (at the bottom of the shopping cart page) to add the cost of any tax or expedited shipping charges. Then print out the shopping cart page (note that you cannot check out using a check as a payment method).   Write the shipping address, phone number and email address along with the grand total on the print-out, enclose the certified check or money order and mail to our address at the bottom of this page.  Please note that we will return any check that is not a certified bank check or money order.  After your check has cleared our account (usually 2 or 3 business days), your order will be processed.  Orders placed by a commercial establishment, and paid by check, should include a signed purchase order.

The Time Payment or Pre-Pay Purchase Plan
We offer a pre-payment plan, which is similar to a layaway plan, for customers who wish to pay for items on a "time-payment" basis.  After we receive all of your payments, we ship your order.  See the details of our Pre-Pay Purchase Plan.  This is a .PDF document and requires the free Adobe Reader to view and print. 

Refunds and Returns:  30-Day Satisfaction Guarantee
Viridian Gold guarantees your satisfaction because the products we present in our store are procured from reputable and quality-conscious suppliers.  Unlike some companies, we also personally inspect, package and ship jewelry purchased from our store, greatly reducing the possibility that you will receive a defective item.  We take great pains to present accurate and clear enlarged photographs of our products, so that you can see their quality and make an informed buying decision.  For these reasons, we are confident that upon receipt of your order, you will be pleased with the quality and value of our products.  For our product warranty, see Our Product Warranty, below.

Nevertheless, due to limitations of the online medium, we realize that some of our customers may wish to reserve final judgment of an item until it is received and examined by them personally.  If, therefore, you wish to return an item for any reason, follow these steps:

1. We must receive your return within 30 days of the date of your order.  Call or email us and explain why you wish to return or exchange it, and request us to issue you a Return Merchandise Authorization (RMA) number.  Items which are unaltered and are preserved in their original packaging will be accepted for return.  Please note that this stipulation excludes return of clearance-sale items, special order items, rings which have been sized by you or by us, engraved or worn items, custom-built jewelry, and any customer-damaged or customer-modified items.
2. Immediately after we assign your RMA number, please ship the item back to us at our customer service address below.  Items returned must be adequately packaged and insured (because you are responsible for the item until it reaches our address).  We recommend using USPS Priority Mail.  A package without a valid RMA will be returned to the sender.
3. Upon receipt of your returned item, we will inspect it to make sure it is in its original, new condition.  If so, your credit/debit/PayPal account will be credited the item's original selling price, less shipping charges.  If free shipping was originally used, our actual cost of shipping will be deducted. 
4. Returned items valued at less than $500 will not incur a restocking fee.  Items valued over $500 will incur a 3% restocking fee.
5. We will contact you via telephone and/or email to inform you of the status of your return. 
6. We value your patronage, and we really do want you to be a satisfied customer--so please call us first if you have any questions or complaints!  

Order Changes and Cancellations
Prior to shipping a stock-item, we can usually cancel the order, or make changes to the shipping method and address.  However, we usually cannot make changes or cancellations to a custom order once the order is placed, because the process of crafting the item begins soon after we receive the order.  Please feel free to contact us if you have a question about a change.

Our Product Warranty
Any item you purchase from Viridian Gold is warranted to be free from manufacturing defects for one (1) full year from the date of purchase.  We may, at our discretion, repair or replace the item.  This warranty does not cover normal wear and tear, gemstones or pearls that are lost from settings, abuse, or modification by someone other than Viridian Gold.  Warranty returns must be shipped pre-paid, insured, and accompanied by an RMA number as described above.

Customer Service Address
Address all correspondence and packages to our Shipping and Receiving address below.  Please note that if you are returning an item, you must first request a Return Authorization Code from us.  Do not use the words "Jewelry" or "Gold" in the address to reduce the chances of theft of your package.

Viridian Receiving Dept.
PMB 225
13492 Research Blvd; Ste. 120
Austin, TX 78750

1-800-757-6027

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