Who is Viridian Gold?
We are an online Yahoo! merchant with a 5-Star Yahoo! Shopping rating (the highest possible), and an Accredited Business of the Better Business Bureau. Our site is certified daily by Hacker Safe to assure protection of customer data. Read about us and see our customer testimonials We sell high-quality gold, platinum and sterling silver jewelry; and, if you were wondering: "Viridian" is the name of our company, not a special kind of gold!
Is my personal information secure?
Viridian Gold's website and servers are tested daily for security by McAfee Secure (formerly HackerSafe), and all of our systems are certified by the PCI Security Standards Council to assure credit card information security. This organization was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. In addition, we never sell or otherwise supply any other personal information (such as your email address) to anyone, and we do not send you unwanted mail.
How do I place an order?
You may order anytime from our website by clicking the "Add to Cart" button on the item you wish to purchase, and paying with a debit or credit card from Visa, MasterCard, American Express and Discover, as well as PayPal money transfer. All online purchases are transacted through secure SSL servers through the Yahoo Store gateway to our merchant bank. You may also order via our 800 number during our normal business hours of 9:00am to 5:00pm Central Time, Monday through Friday. Our minimum order is $50.00. We also accept certified checks. See details about our Order Fulfillment.
When will you ship my order?
If you place your order before 4:00pm Central Time on a business day, we will usually ship your order within the next two business days. Custom, sized or engraved items, as well as holidays, may delay your order. If your item needs to arrive by a certain date, please leave a note in the order comments box when you check out--we will do our best to accommodate your wishes! For more information, see Order Fulfillment.
How will you ship my order, and how much will shipping cost?
Free shipping to US destinations will occur via insured First Class Mail with signature delivery confirmation. Some non-jewelry items may be drop-shipped to you from our supplier. When we ship your order, we will send a confirmation email to you with your tracking number. You can upgrade to a faster shipping method at checkout. See our Shipping Policy and Transit-Time Map for details.
Do you have a "layaway" plan?
We offer a pre-payment plan, which is similar to a layaway plan, for customers who wish to pay for items on a "time-payment" basis. After we receive all of your payments, we ship your order. See the details of our Pre-Pay Purchase Plan. This is a .PDF document and requires the free Adobe Reader to view and print.
What is your "30-Day Return Policy"?
You may return your non-custom item, for refund or exchange, to be received by us within 30 days of placing your order. You must contact us first for authorization--read our Return Policy for details.
What is your warranty?
All of our items are warranted for one year from date of purchase against manufacturing defects. For details, see our Customer Service Page.
Do you charge sales tax?
No, unless your order ships to Texas--you will then be charged sales tax of 8.25%.
Do you ship internationally?
Yes, we ship to Canada, Australia and some EU countries: United Kingdom, Ireland, France, Belgium, and others.
How can I contact you?
Our toll-free number for the US and Canada, 800-757-6027, is answered during our business hours of 9:00am to 5:00pm Central Time, Monday through Friday ). After business hours, you may still place an order via the website and email us or leave a phone message on our toll-free line. We check phone messages and email from time to time, even outside our normal business hours. For email, please use the contact form below, or email customer service at 
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