Who is Viridian Gold?
The Viridian Gold Jewelry Store has been awarded the coveted "A+ Rating" by the Better Business Bureau (click to verify), AND we are rated as a 5-star merchant by Yahoo! Shopping (click to verify). Our site is certified daily by MacAfee Secure (formerly HackerSafe) to assure protection of customer data. Read about us and see our customer testimonials We sell high-quality gold, platinum and sterling silver jewelry; and, if you were wondering: "Viridian" is the name of our company, not a special kind of gold!
Is my personal information secure?
Viridian Gold's website and servers are tested daily for security by McAfee Secure (formerly HackerSafe), and all of our systems are certified by the PCI Security Standards Council to assure credit card information security. This organization was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. In addition, we never sell or otherwise supply any other personal information (such as your email address) to anyone, and we do not send you unwanted mail.
How do I place an order?
You may order anytime from our website by clicking the "Add to Cart" button on the item you wish to purchase, and paying with a debit or credit card from Visa, MasterCard, American Express and Discover, as well as PayPal money transfer. All online purchases are transacted through secure SSL servers through the Yahoo Store gateway to our merchant bank. You may also order via our 800 number during our normal office hours of 9:00am to 5:00pm Central Time, Monday through Thursday (plus Friday during Christmas season). Our minimum order is $50.00. We also accept certified checks and money orders. See details about our Order Fulfillment.
When will you ship my order?
If you place your order before 4:00pm Central Time on a business day, we will usually ship your order within the next two business days. Custom, sized or engraved items, as well as holidays, may delay your order. If your item needs to arrive by a certain date, please leave a note in the order comments box when you check out--we will do our best to accommodate your wishes! For more information, see Order Fulfillment.
How will you ship my order, and how much will shipping cost?
Free shipping to US destinations will occur via insured First Class Mail with signature delivery confirmation. Some non-jewelry items may be drop-shipped to you from our supplier. When we ship your order, we will send a confirmation email to you with your tracking number. You can upgrade to a faster shipping method at checkout. See our Shipping Policy and Transit-Time Map for details.
Recommended USA Ordering Deadlines for Christmas 2011
(Sunday, Dec. 25th 2011)
Many items available for Christmas Eve Delivery: Order FedEx Sat. Delivery up to 3:00pm CST Friday, Dec. 23!
The absolute latest delivery date with any carrier is Christmas Eve Day, Saturday, Dec. 24. Saturday delivery will incur extra fees for FedEx! *Please note that the following ordering dates are not guarantees, because once we turn a shipment over to the carrier, we have no control of the delivery date! Carrier delays are more common during the Christmas season due to bad weather and to high shipment volume, so order early! Orders requiring engraving or ring sizing need 3 or 4 added days to below deadlines. Please feel free to call us if you have questions about the best way to ship your order. Heavier non-jewelry items (over 13 oz.) and any orders shipped non-USPS to Hawaii and Alaska will be subject to additional shipping charges.
Selected carrier & method
(delivery signature is required) | Cost | * For Arrival by Saturday, Dec. 24,
you must place order before: |
 | USPS First Class Mail | Free | Friday, Dec. 16: before 4pm Central |
 | USPS Priority Mail | $5 | Saturday, Dec. 16: before 1pm Central |
 | FedEx Ground & Home Del. | $10 | Friday, Dec. 16: before 4pm Central |
 | FedEx 2-Day | $25 | Tuesday, Dec. 20: before 4pm Central |
| FedEx Standard Overnight | $40 | Wednesday, Dec. 21: before 4pm Central |
| FedEx Saturday Delivery | $60 | Thursday, Dec. 22: before 4pm Central |
 | USPS Express 1-2 Day
(Next Day not guaranteed!) | $28 | Wednesday, Dec. 21: before 4pm Central |
| Overnight Drop Ship
direct from our supplier
(non-custom items, no
gift wrap or gift card) | $60 | Friday, Dec. 23:
before 3:00pm Central Time |
Do you have a "layaway" plan?
We offer a pre-payment plan, which is similar to a layaway plan, for customers who wish to pay for items on a "time-payment" basis. After we receive all of your payments, we ship your order. See the details of our Pre-Pay Purchase Plan. This is a .PDF document and requires the free Adobe Reader to view and print.
What is your "30-Day Return Policy"?
You may return your item, for refund or exchange, to be received by us within 30 days of placing your order. You must contact us first for authorization, and some items are not returnable--read our Return Policy for details.
What is your warranty?
All of our items are warranted for two (2) years from date of purchase against manufacturing defects. For details, see our Product Warranty on our Customer Service Page.
Do you charge sales tax?
No, unless your order ships to Texas--you will then be charged sales tax of 8.25%.
Do you ship internationally?
Yes, we ship to Canada, Australia, Japan and some EU countries: United Kingdom, Ireland, France, Belgium, and Germany. Payment must be made in $US.
How can I contact you?
Our toll-free number for the US and Canada, 800-757-6027, is answered during our business hours of 9:00am to 5:00pm Central Time, Monday through Thursday (plus Friday during Christmas season) ). After business hours, you may still place an order via the website and email us or leave a phone message on our toll-free line. We check phone messages and email from time to time, even outside our normal business hours. For email, please use the contact form below, or email customer service at 
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